Effective Date: 04/07/2024
At Shree Enterprises, we aim to process and deliver orders safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery and international shipping procedures.
1. Order Processing
Order Confirmation
After successfully placing an order, customers will receive an order confirmation through the email address or contact details provided during checkout.
Orders are generally processed within 3–5 business days, excluding weekends and public holidays. Processing may take additional time during festive seasons, sales or periods of high order volume.
Order Changes or Cancellation
Customers who wish to modify or cancel an order should contact us at care@shreeenterprises.shop within 24 hours of placing the order.
Once an order has been processed, customized or shipped, changes or cancellations may not be possible.
2. Shipping Destinations
We provide shipping services for orders within India and, where available, to selected international destinations.
Domestic Shipping – India
Orders within India are shipped through available courier and logistics partners.
Estimated delivery time is generally 5–10 business days after the order has been processed and dispatched.
Delivery time may vary depending on the destination, courier availability and other circumstances.
International Shipping
International shipping may be available to selected countries.
Estimated international delivery time is generally 10–20 business days after dispatch.
International delivery times may vary depending on the destination country, customs clearance, courier services and other factors outside our control.
3. Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery destination.
- Package weight and dimensions.
- Shipping method.
- Applicable courier or logistics charges.
The applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.
4. Delivery Timeframes
Delivery timelines are estimates and may vary due to:
- Courier or carrier delays.
- Weather conditions.
- Public holidays.
- Incorrect or incomplete delivery information.
- Customs clearance for international orders.
- Other circumstances beyond our reasonable control.
The estimated delivery period begins after the order has been processed and dispatched.
5. Order Tracking
Once an order is dispatched, tracking information may be provided to the customer through the available communication method.
Customers can use the tracking details to monitor the status of their shipment.
For assistance regarding an order or shipment, please contact us at care@shreeenterprises.shop.
6. International Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT or other charges imposed by the destination country may apply.
Unless otherwise stated, such charges are the responsibility of the customer/recipient.
Customers are advised to check the applicable import requirements and charges in their country before placing an international order.
7. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address, email address and mobile number during checkout.
Shree Enterprises will not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
8. Damaged or Missing Products
Customers are advised to inspect the package and product upon delivery.
If an item is received damaged, defective or missing, please contact us at care@shreeenterprises.shop as soon as possible with the order number and relevant photographs or other details.
The matter will be reviewed and resolved according to our Refund, Return & Cancellation Policy.
9. Returns and Refunds
Returns and refunds are subject to the conditions specified in our Refund, Return & Cancellation Policy.
Customers should review the applicable policy before placing an order.
10. Contact Information
For any questions regarding shipping or delivery, please contact:
Shree Enterprises
Email: care@shreeenterprises.shop
Address: 12/13, Sankhala Colony, Devi Ahilyabai Holkar Airport Area, Indore, Madhya Pradesh – 452005, India
Website: https://shreeenterprises.shop/