Refund and Return Policy
Effective Date: 04/07/2024
Effective Date: 04/07/2024
At ShreeEnterprise, we strive to ensure that you are delighted with your purchase. If for any reason you are not completely satisfied, we have established a clear and fair refund and return policy to facilitate a smooth and hassle-free process. Please read the following policy carefully to understand our procedures and your rights regarding returns and refunds.
1. General Return Policy
Eligibility for Returns
We accept returns for eligible products within 7 days from the date of delivery. To qualify for a return, items must be:
Eligibility for Returns
We accept returns for eligible products within 7 days from the date of delivery. To qualify for a return, items must be:
- Unworn, unwashed, and in their original condition with all tags attached.
- Free from any alterations or signs of wear.
- Returned in the original packaging, including any accessories or documentation.
2. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
- Custom-made or personalized items.
- Jewelry (if not faulty or damaged upon receipt).
- Items marked as final sale or clearance.
- Gift cards.
3. How to Initiate a Return
To initiate a return, please follow these steps:
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at care@shreeenterprises.shop within 7 days of receiving your order. Provide your order number, the items you wish to return, and the reason for the return.
- Receive Return Authorization: Once we review your request, we will provide you with a Return Authorization (RA) number and return instructions.
- Package Your Return: Securely pack the items in their original packaging, include the RA number, and ship them to the address provided in the return instructions.
- Shipping Costs: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Process
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. The refund amount will include the cost of the returned item(s) minus any shipping fees (unless the return is due to our error).
- Processing Time: Please allow 7 business days for the refund to be processed and an additional 7 days for the credit to appear in your account, depending on your payment provider.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at care@shreeenterprises.shop with your order number and detailed photos of the damage or defect. We will work with you to resolve the issue promptly, which may include offering a replacement or a full refund at no additional cost to you.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at care@shreeenterprises.shop with your order number and detailed photos of the damage or defect. We will work with you to resolve the issue promptly, which may include offering a replacement or a full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check the following:
If you haven’t received your refund within the expected timeframe, please check the following:
- Bank or Credit Card Statement: Verify your bank or credit card statement for the refund transaction.
- Contact Your Bank or Credit Card Company: Some financial institutions may take additional time to process the refund.
- Contact Us: If you’ve done all of the above and still have not received your refund, please contact us at care@shreeenterprises.shop for further assistance.
8. International Returns
For international returns, please ensure that you comply with your country’s return shipping regulations. You are responsible for any return shipping fees, customs, duties, or taxes incurred. Please contact us for more information on returning international orders.
For international returns, please ensure that you comply with your country’s return shipping regulations. You are responsible for any return shipping fees, customs, duties, or taxes incurred. Please contact us for more information on returning international orders.
9. Contact Information
If you have any questions or need further assistance regarding our Refund and Return Policy, please reach out to us at: 7898780669
Email: care@shreeenterprises.shop
Phone: 7898780669
If you have any questions or need further assistance regarding our Refund and Return Policy, please reach out to us at: 7898780669
Email: care@shreeenterprises.shop
Phone: 7898780669
Our customer service team is here to assist you and ensure your shopping experience with us is positive and satisfactory.